You can track the progress of your order on the ‘where’s my order’ webpage.
All delivery is handled by the individual business that you bought from. You should contact the vendor directly using the contact details provided on your email receipt if you have any queries with regards to the delivery of your purchase.
A non-delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address.
In the event a non-delivery occurs you should contact the vendor directly using the contact details provided on your email receipt. Vendor contact details can also be found on the vendor pages.
If an item or product is sold to you and is not what is has been accurately described in the sellers product information. In the event you receive an item that does not match what’s been described, you should contact the vendor directly.
Returning an Item
Each seller and business will have their own return policies, which are available on the site. It’s a good idea to make yourself aware of all return polices before purchasing any items.
If you reside in the European Union, you may be entitled to a 14-day ‘cooling off period’ or a ‘right of withdrawal’ during which you may return an item for any reason.
To see vendors policies on shipping, delivery and returns, go to the vendors page and look for the Terms and Conditions tab.
If you have not experienced the service you would expect from us or one of our vendors then please contact us.
We will always aim to work with you and with our business sellers to help resolve any disputes that may arise.
We welcome all feedback on what you buy and what service you have been given by the businesses you shop with through us.
You can contact us at email@example.com