Pocklington Music

United Kingdom (UK) (Show on map)
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- 33% Ruach Live A The Flagship Cajon 
preview (2)
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- 20% Tascam DP-006 Digital Recorder
Tascam DP-006
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- 19% Samson C01U Pro USB Studio Condenser Microphone
Samson C01U
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Damson Headspace Wireless Headphones, Graphite Grey (To Order)
Headspace
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pTrumpet – Plastic Trumpet in all 8 Colours (To Order)
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P. Mauriat PMT71-S Bb Trumpet – Silver Plated (To Order)
PMT-71 Bb Trumpet Silver Plated
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P. Mauriat PMT71-M Bb Trumpet – Matte Gold (To Order)
PMT-71 Bb Trumpet Matte Gold
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P. Mauriat PMT72-S Bb Trumpet – Silver Plated (To Order)
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P. Mauriat PMT72-M Bb Trumpet – Matte Gold (To Order)
PMT-72 Bb Trumpet Matte Gold
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Odyssey Premiere OTU2100 BBb Tuba Outfit (To Order)
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Odyssey Premiere OTU1900 Eb Tuba Outfit (To Order)
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Odyssey Premiere OEP1500 Euphonium Outfit (To Order)
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Odyssey Premiere OBH1400 Baritone Outfit (To Order)
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Odyssey Premiere OTH1900 Tenor Horn Outfit (To Order)
Odyssey Tenor Horn Case
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Odyssey Premiere CTFG1300SG Flugelhorn Outfit (To Order)
Odyssey Flugelhorn
Terms and Conditions

Pocklington Music Customer Services and Returns Policy
Unwanted Purchases/Your Right to Cancel (Online Only)
The Customer must notify us of their intent to cancel within 14 days of the date of delivery to an address.

From that date the customer must return the goods within 14 days for a refund and within 30 days for a credit note.
Returned items must be in their original and unused condition, complete with all parts, accessories, original packaging and the original invoice.
A credit note or refund of the order total will be processed (excluding shipping).

Pocklington Music reserves the right to deduct a percentage of the sale amount if the goods are not in an adequate resale condition.

The Buyer is responsible for return shipping costs and insurance.
The inital delivery costs will not be refunded.
Sorry, but audio/video recordings or software that you have unsealed are excluded from this policy.

Faulty products
You (The Customer) must notify us that you are returning your order as soon as it develops a fault.
In the event of a fault developing within 30 days of purchase, a replacement will be sent or a full refund issued after receipt of the returned item and verification of the fault.
Should an item become faulty after 30 days of purchase but within the stated warranty period, we will, at our discretion, offer a repair, a replacement or a cost of item refund after receipt of the returned item and verification of the fault.
If the item is not found to have a manufacturing fault, or the fault is due to customer misuse, then no refund will be issued, and the buyer will be responsible for any fees for return shipping.
All replacements are subject to stock availability at the time of processing.

Incorrect Orders/Substitutes (Online Only)
In the unlikely event of receiving an incorrect order or substituted item, please accept our apologies and contact us to inform us of our mistake.
Please return the item in its original condition, and upon receipt and subject to stock, we will ship your correct item or offer a full refund.
Please enclose the return postage costs details which will be refunded.

General Terms:
For all returns, please include a reason for return or the nature of any fault(s), your order number, invoice details & email address.
Please detail your preference for a replacement or a refund and provide us with a daytime contact number should we need to contact you.
Please allow up to 14 working days to test and process all returns, and up to 21 working days for completion of any repairs.
The above policies do not affect your statutory rights.

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